FAQ
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01.
How soon can we get a reply after we send you an inquiry?
We will reply to you within 24 hours after receiving the inquiry in working days. -
02.
Are you a direct manufacturer or a trading company?
We are a manufacturer, and we have own international sales department. So we can produce and sell all by ourselves. -
03.
Can you make customized products?
Yes, we can develop and produce products according to the drawings or samples provided by customers. -
04.
How does your company guarantee product quality?
First of all,we will do the inspection after each process.For the finished products,we will do 100% inspection according to the customers’ requirements and the international standard. -
05.
What is a solenoid valve and how does it work?
A solenoid valve is an electromechanically operated valve controlled by an electric current passing through a solenoid coil. When energized, the magnetic field moves a plunger to open or close the orifice, thereby allowing or stopping fluid flow.
Alahot products use special customized chips for reliable control. Contact our sales team to learn more and get coupons.
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06.
How do I choose the right solenoid valve for my application?
Consider the following factors:
Fluid type (water, oil, gas, aggressive chemicals)
Working duty cycle (for long-time continuous operation, ask our sales team about 0.5-watt low-power versions)
Pressure range
Temperature and viscosity
Required flow rate (Cv/Kv values)
Voltage and electrical specifications
Valve body and seal materials (brass, stainless steel, plastics, etc.)
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07.
What is the difference between direct-acting and pilot-operated solenoid valves?
Direct-acting valves: The solenoid force directly opens or closes the valve. Suitable for low flow or zero pressure differential.
Pilot-operated valves: Use line pressure to assist movement, ideal for higher flow and higher pressure differentials.
Alahot’s direct-acting valves can also be configured as ultra-low-power (0.5 watt), offering significantly longer coil life than typical brands.
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08.
What do NC (Normally Closed) and NO (Normally Open) mean?
NC (Normally Closed): Valve is closed when power is off, and opens when powered.
NO (Normally Open): Valve is open when power is off, and closes when powered.
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09.
What is an IP rating?
The Ingress Protection (IP) rating indicates resistance to dust and water.
For example, IP65 means dust-tight and protected against water jets.
Alahot also provides IP68 underwater versions.
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10.
How do I interpret Cv or Kv values?
Cv (US) and Kv (metric) represent the valve’s flow capacity. Higher values indicate higher flow under specified conditions.
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11.
What is the recommended installation orientation?
Most solenoid valves can be installed in any direction unless otherwise specified. For pilot-operated valves, follow manufacturer instructions (often coil upright).
When installing horizontally, position the valve before a pipe bend to reduce water hammer.
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12.
Can solenoid valves handle viscous fluids or high temperatures?
Yes. Special designs such as plunger-guided mechanisms or high-temperature coils are available.
Provide your medium characteristics for a customized recommendation.
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13.
Why is my solenoid valve buzzing or overheating?
Possible reasons include:
Undervoltage or unstable power
Debris inside the valve
AC coil vibration
Excessive duty cycle
High ambient temperatures
Alahot’s low-power coil versions do not heat up. Contact sales to learn more.
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14.
How often should solenoid valves be maintained?
It depends on operating conditions. Clean fluid systems require minimal maintenance. For dirty or corrosive media, inspect seals and moving parts periodically.
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15.
What common issues cause solenoid valve failure?
Coil burnout (incorrect voltage)
Clogged orifice
Worn seals
Incorrect pressure differential
Water hammer
Using Alahot’s 0.5-watt low-power coil helps prevent overheating or burnout.
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16.
Can I replace just the coil?
Yes, as long as the replacement coil matches the electrical specifications and housing design.
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17.
Are your valves suitable for potable water or food applications?
Yes, we offer food-grade solenoid valves suitable for drinking water systems.
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18.
Do you have explosion-proof valves for hazardous environments?
Yes, we provide explosion-proof coils certified by CE or UL for flammable atmospheres.
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19.
Can these valves be used with aggressive chemicals?
Yes. Choose chemically compatible materials such as Viton, PTFE, stainless steel, PVDF, UPVC, or CPVC.
Provide your chemical details for verification.
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20.
What is the lead time for standard and custom orders?
Standard models: 3–7 days
Custom designs (special voltages, materials, connectors): 2–4 weeks
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21.
Do you provide samples for testing?
Yes. Samples are available for qualified B2B partners. Contact sales with your requirements.
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22.
What certifications do your products have?
Our solenoid valves typically comply with CE, RoHS, and UL standards. Specific certificates are available upon request.
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